Manage conduct inspections to identify equipment, facilities, or systems, which requires repairs or replacement. Able to demonstrate leadership skills and take ownership of customer issues reported Commitment, focus, and follow-through needed to see problems through to resolution Strong computer skills to research, diagnose, troubleshoot, and identify solutions to customer issues Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers.